I am an IT Support Professional with over 2 years of hands on experience in IT infrastructure management, system troubleshooting, and end-user support in fast paced corporate and healthcare environments, including the Aga Khan University Hospital network.
I am currently based in Pakistan, and am actively seeking IT Support opportunities across Saudi Arabia (KSA). I hold a valid passport, and my BSIT (Hons) degree has been verified and attested by HEC and MOFA. I am available to relocate immediately and am open to working in any city across Saudi Arabia, including Riyadh, Jeddah, Dammam, Al Khobar, and Jubail.
Technical Skills and Expertise
ITSM and Ticketing Systems: Jira Service Management, incident tracking, SLA monitoring, service request fulfillment, and timely issue resolution.
Active Directory: User account creation, account unlocking, security group management, and folder permissions.
Microsoft 365: Outlook PST/OST configuration, Microsoft Teams, OneDrive backups, and Microsoft Office applications.
Operating Systems and System Support: Windows OS installation and deployment, user profile migration, data recovery, and system performance optimization.
Hardware and Network Support: Desktop and laptop troubleshooting, printer configuration, LAN troubleshooting, cable crimping, I/O jack installation, and network switch-related tasks.
Professional Highlights
Received an Appreciation Award from Aga Khan University Hospital in recognition of problem-solving and proactive user support.
Experienced in adapting quickly to enterprise IT tools, multiple ticketing platforms, and changing technical workflows.
Committed to providing reliable technical support, minimizing downtime, and maintaining a positive end-user experience.
Availability and Relocation
Current Location: Pakistan
Visa/Travel Readiness: Valid passport; available to discuss the appropriate Saudi employment visa and sponsorship process.
Documentation: BSIT (Hons) degree verified and attested by HEC and MOFA.
Joining Availability: Ready to relocate at short notice, subject to the required employment and visa formalities.
Interview Availability: Online interviews via Zoom, Microsoft Teams, or WhatsApp.
I would welcome the opportunity to discuss how my technical skills and experience could contribute to your IT team. Please feel free to contact me directly by phone or WhatsApp. I would be happy to share my detailed CV and discuss my suitability for available positions.
Thank you for your time and consideration.
Best regards,
Muhammad Hamza
