IT

My name is Adnan Ali. I have 2 years of experience as an IT Support Engineer providing L1 and L2 technical support in both India and Saudi Arabia. I have experience in troubleshooting hardware, software, network, printer, and system-related issues for end users.

I have worked on Windows operating systems, Microsoft Office 365, Active Directory, user account management, system installation, remote support, ticketing tools, and basic network troubleshooting. I am experienced in handling incidents, resolving technical problems within SLA, and supporting users both onsite and remotely.

I am a quick learner, team player, and focused on providing effective technical support and customer satisfaction. I am now looking for an opportunity where I can enhance my technical skills and contribute to the growth of the organization.