Experienced in providing technical assistance to employees and end users.
Skilled in installing, configuring, and maintaining Windows operating systems.
Knowledgeable in Microsoft 365, Outlook, Active Directory, and user account management.
Capable of diagnosing network connectivity issues, including DHCP, DNS, LAN, and Wi-Fi.
Experienced in configuring printers, scanners, and other office IT equipment.
Proficient in using remote support tools to resolve technical problems efficiently.
Familiar with IT asset management, system updates, antivirus, and data backup procedures.
Committed to maintaining system reliability, minimizing downtime, and improving user productivity.
Focused on delivering professional IT services and supporting smooth daily business operations.