Are you looking for an IT Support Specialist who can troubleshoot technical issues, support business applications, resolve ERP problems, and help your team work more efficiently?
I’m Nisha Noor, an IT and ERP Techno-Functional professional with over 4 years of experience supporting business systems and users across more than 10 MENA clients. My background combines technical troubleshooting, application support, database queries, ERP configuration, and business process understanding.
I focus on identifying the root cause of issues, minimizing disruption to daily operations, and providing practical solutions that meet business requirements.
• IT & Application Support: Troubleshooting system issues, investigating errors, resolving application problems, supporting end users, and coordinating technical requirements.
• ERP Systems Support: Experience with SAP, including configuration, customization, user support, business process improvements, and system maintenance. Open to opportunities involving Odoo, Zoho, Microsoft Dynamics, SAP S/4HANA, and other ERP platforms.
• Database & Reporting: SQL and SAP HANA queries, data extraction, report development, Crystal Reports, customized layouts, and data validation.
• Integration & System Configuration: Experience with integration-related requirements, ZATCA Phase 2 e-invoicing integration in SAP, approval workflows, authorization controls, alerts, and troubleshooting.
• Business Application Support: Supporting finance, sales, purchasing, inventory, production, logistics, and operational processes while helping users resolve system-related challenges.
• Data Analytics & Dashboards: Power BI, SAP Analytics Cloud (SAC) training, KPI reporting, and management dashboards designed around business requirements, including CFO dashboard development.
• Documentation & User Training: Requirements gathering, issue documentation, user guidance, process documentation, testing, and training to improve system adoption.
Why Hire Me?
I bring a combination of technical problem-solving, business application knowledge, and practical experience supporting users in demanding business environments. I understand that IT support is not only about fixing an issue but also about ensuring that employees can continue their work efficiently and that business systems remain useful and reliable.
My experience working across different business functions helps me communicate with both technical teams and non-technical users. I can investigate problems, understand their business impact, and work toward effective solutions.
I hold SAP Business One certification and have completed SAP Analytics Cloud training. I am also pursuing SAP S/4HANA Cloud Public Edition – Sales (SD) certification.
Location: Riyadh, Saudi Arabia
Availability: Immediately available
Open to: Full-time positions, contract roles, project-based assignments, and remote support opportunities across Saudi Arabia and the wider GCC.
If your company is looking for an IT Support Specialist with ERP expertise, strong Business process understanding, troubleshooting skills, application support experience, and an understanding of business operations, I would welcome the opportunity to discuss how I can contribute to your team.
Please contact me to discuss suitable opportunities or request my CV.
Email: [email protected]
Phone/WhatsApp: +966573694470