Provide technical support to users and resolve daily IT-related issues.
Install, configure, and maintain Windows operating systems and business applications.
Troubleshoot LAN, WAN, Wi-Fi, DHCP, DNS, and internet connectivity issues.
Manage user accounts, passwords, and permissions using Active Directory.
Support Microsoft 365, Outlook, email configuration, and Office applications.
Configure and troubleshoot computers, printers, scanners, and other IT equipment.
Assist with routers, switches, network cables, and basic server maintenance.
Respond to help desk tickets and provide remote and onsite technical support.
Maintain IT documentation, follow security procedures, and ensure smooth daily operations.