**Position:** Business Relationship Officer
**Department:** Business Development / Operations
**Employment Type:** Full-Time
**Basic Salary:** SAR 3,000 per month
## Job Purpose
The Business Relationship Officer is responsible for managing day-to-day relationships and communication between the company and its clients. The role involves coordinating with client managers and skilled workers, managing manpower deployment, maintaining accurate employee and client records, handling correspondence, and supporting management in resolving operational and client-related issues.
The position requires strong communication, coordination, follow-up, documentation, and relationship-management skills to ensure smooth service delivery and high client satisfaction.
## Key Responsibilities
### 1. Client Relationship & Communication
- Serve as the **primary point of contact** between the company and assigned clients.
- Maintain professional and positive relationships with client managers, supervisors, and skilled workers.
- Coordinate client requirements and ensure timely responses and follow-ups.
- Handle client inquiries, requests, complaints, and operational concerns.
- Support management in resolving client issues and maintaining strong business relationships.
- Ensure all services are delivered according to client requirements and company SOPs.
### 2. Email & Correspondence Management
- Draft and respond to professional emails and official correspondence.
- Coordinate internally to obtain the required information before responding to clients.
- Prepare professional email templates for routine client communications.
- Maintain proper records of internal and external correspondence.
- Ensure timely follow-up on pending requests and client requirements.
### 3. Manpower Deployment & Operations
- Coordinate manpower deployment based on client requirements and approved requests.
- Manage labor-related updates and communicate deployment status to clients.
- Review and coordinate deployment requests with management.
- Maintain regular follow-ups regarding worker availability, deployment, replacement, and related requirements.
- Coordinate with managers and skilled workers to ensure smooth deployment and operations.
### 4. Data & Record Management
- Maintain accurate and up-to-date company and employee data.
- Maintain employee records and monthly **Active Worker Master Sheets**.
- Profile and categorize employees for appropriate allocation, deployment, and documentation.
- Verify employee information and ensure records are properly maintained.
- Prepare manpower status and operational reports for management and clients.
### 5. Client Reporting & Service Monitoring
- Prepare regular reports related to:
- Manpower status
- Employee deployment
- Client requirements
- Client satisfaction
- Operational updates
- Pending issues and follow-ups
- Monitor service delivery and highlight operational issues to management.
- Ensure client requirements are properly communicated to the relevant departments.
### 6. Recruitment & Sourcing
- Execute end-to-end recruitment and manpower sourcing procedures.
- Coordinate with recruitment teams and candidates regarding manpower requirements.
- Assist in screening, profiling, documentation, and allocation of suitable candidates.
- Coordinate recruitment requirements according to client demand.
### 7. Documentation & Government-Related Support
- Collect and verify information required for the issuance of **Baladiya Cards**.
- Prepare demand letters and offer letters required for embassy submissions.
- Ensure required employee and recruitment documentation is complete and accurate.
- Coordinate with relevant departments for timely completion of documentation.
This includes regular communication, manpower coordination, deployment updates, documentation, reporting, and follow-up on client requirements.
## Required Skills & Competencies
- Excellent verbal and written communication skills.
- Strong client relationship and interpersonal skills.
- Good email drafting and professional correspondence skills.
- Strong coordination and follow-up abilities.
- Good knowledge of MS Office, particularly **Excel and Word**.
- Strong data management and documentation skills.
- Ability to manage multiple clients and priorities simultaneously.
- Problem-solving and decision-making skills.
- Strong attention to detail and accuracy.
- Ability to work under pressure and meet deadlines.
- Professional attitude and customer-service orientation.
- Ability to coordinate effectively with management, clients, and employees.
## Key Performance Indicators (KPIs)
- Client satisfaction and retention.
- Timely response to client requests.
- Successful manpower deployment and coordination.
- Accuracy of employee and master data.
- Timely completion of reports and documentation.
- Resolution time for client issues.
- Quality and accuracy of correspondence.
- Compliance with company SOPs and client requirements.
## Compensation
**Basic Salary:** SAR 3,000 per month
Please fill the following form for applying for the JOB:
forms.gle/bzyh84fhVRNxX7Vq7