Our Ready Mix company is seeking a customer-oriented and highly organized Central Booking Unit (CBU) Coordinator to manage customer concrete order bookings, coordinate delivery requirements with operational teams, and ensure effective communication throughout the order fulfilment process.
The ideal candidate must demonstrate excellent communication skills, strong coordination capabilities, and the ability to handle customer requests in a fast-paced, time-sensitive environment.
Key Responsibilities:
• Receive, record, and process customer orders for ready-mix concrete through telephone, email, and other communication channels.
• Verify order details, including customer information, project location, concrete grade, required quantity, pouring date and time, and delivery instructions.
• Coordinate confirmed bookings with the Sales, Dispatch, Production, Quality Control, and Transport teams.
• Monitor order status and communicate delivery schedules, delays, changes, and other relevant updates to customers.
• Maintain accurate booking records, customer databases, order histories, and daily booking reports.
• Handle customer inquiries, complaints, and service-related issues professionally and ensure timely resolution.
• Collect, document, monitor, and report customer feedback to improve service quality and customer satisfaction.
• Follow up with customers regarding order confirmations, cancellations, rescheduling, and additional requirements.
• Maintain effective communication between customers, sales representatives, dispatchers, and batching plant operations.
• Escalate urgent booking issues, delivery conflicts, and customer complaints to the relevant departments.
• Prepare daily and periodic reports covering booking volumes, cancellations, customer complaints, and service performance.
• Ensure accurate documentation and adherence to established booking procedures and customer service standards.
Candidate Requirements:
• Bachelor's degree in Business Administration, Management, Communications, or a related field. A Master's degree is an advantage.
• Excellent English communication skills, both written and verbal.
• Knowledge of Arabic is an added advantage.
• Previous experience in customer service, order booking, call centre operations, dispatch coordination, logistics, or a similar role is preferred.
• Experience in ready-mix concrete, construction, logistics, or a related industry is highly desirable.
• Strong telephone etiquette, customer relationship management, problem-solving, and follow-up skills.
• Good computer skills, including Microsoft Excel, Word, Outlook, and order management systems.
• Ability to work under pressure, manage multiple bookings simultaneously, and maintain accuracy in a time-sensitive operational environment.
• A customer-focused mindset with a strong commitment to service quality and customer satisfaction.
Preferred Advantage: Familiarity with concrete grades, delivery scheduling, construction site requirements, and ready-mix concrete order coordination.
How to Apply:
Contact via WhatsApp: 0592361904