1. Key Responsibilities
A. Manpower Management
• Supervise and coordinate field supervisors, headmen, and operational employees across assigned sites.
• Ensure sufficient manpower availability and proper deployment according to site requirements.
• Monitor daily attendance, absenteeism, late arrivals, early departures, and unauthorized absence.
• Arrange manpower replacements and coordinate with the Operations and HR teams to avoid operational disruptions.
• Monitor employee discipline, conduct, productivity, and compliance with company rules.
• Report on employees who repeatedly fail to attend duty or perform assigned tasks and recommend appropriate corrective action.
B. Site Operations and Service Delivery
• Conduct regular site visits to verify operational activities and workforce performance.
• Ensure all assigned tasks are completed as per the approved work schedule and client requirements.
• Monitor cleaning, landscaping, irrigation, waste management, and other assigned soft services activities, as applicable.
• Coordinate with site representatives, headmen, and supervisors to resolve daily operational issues.
• Ensure machinery, equipment, tools, and materials are available and used properly.
• Take immediate action to address service deficiencies, client complaints, and manpower shortages.
C. Attendance and Timesheet Control
• Investigate missing punches, irregular attendance, and suspected attendance violations.
• Coordinate with site secretaries and HR to correct attendance discrepancies based on verified records and company policy.
D. Quality, Safety, and Compliance
• Ensure employees follow approved work procedures, PPE requirements, and site safety regulations.
• Conduct regular inspections to assess work quality, housekeeping, and compliance with client standards.
• Identify unsafe conditions and take or escalate immediate corrective action.
• Ensure employees comply with site access, identification, and other applicable client requirements.
E. Reporting and Documentation
• Submit daily manpower deployment and attendance reports.
• Prepare weekly operational updates and monthly performance reports, as required.
• Maintain records of site inspections, employee performance, equipment requirements, and operational issues.
• Report manpower shortages, absenteeism, client complaints, and service delays to management promptly.
• Support HR and Operations in preparing warning recommendations, employee replacement requests, and other necessary
documentation.
F. Client Coordination
• Maintain effective communication with client representatives and site management.
• Respond promptly to client instructions, complaints, and operational requests.
• Follow up on corrective actions and ensure issues are closed within the agreed timeline.
• Escalate major operational concerns to the Area Manager or Operations Manager.
3. Authority and Accountability
• Allocate and redistribute manpower within the assigned area as authorized.
• Instruct field supervisors and employees regarding daily operational priorities.
• Recommend warnings, employee replacement, or disciplinary action based on documented performance and conduct.
• Escalate serious misconduct, safety violations, and repeated attendance issues to management.
• Ensure assigned sites meet operational, quality, safety, and client service requirements.
Interested candidates may send their CVs to the email mentioned below mentioning the job title in subject for consideration.
[email protected]