* Provide technical support to employees and end users for daily IT operations.
* Troubleshoot hardware, software, printer, and operating system issues.
* Install, configure, and maintain computers, laptops, and office equipment.
* Manage user accounts, permissions, and access using Active Directory.
* Configure and troubleshoot LAN, WAN, Wi-Fi, and network connectivity.
* Support Microsoft 365 applications, email systems, and user accounts.
* Install software, perform system updates, and maintain security standards.
* Diagnose technical issues and resolve IT service requests efficiently.
* Maintain IT inventory, technical documentation, and troubleshooting records.
* Ensure smooth IT operations while minimizing downtime and improving productivity.