**Company:** Rawahel Al Mustakbal for Transportation
**Location:** Jeddah, Saudi Arabia
**Department:** Operations
**Position Type:** Full-Time
## Job Summary
Rawahel Al Mustakbal for Transportation is seeking an experienced and results-driven **Port Operations Manager** to oversee and manage all port-related transportation activities, coordinate with clients and transport vendors, source suitable vehicles, and ensure smooth, timely, and cost-effective operations.
The successful candidate will be responsible for managing daily port operations, developing a reliable network of transport suppliers, maintaining strong client relationships, monitoring operational performance, and achieving assigned revenue and profitability targets.
## Key Responsibilities
### 1. Port Operations Management
- Oversee and manage all daily port-related transportation activities, including container movements, import and export transportation, and related logistics operations.
- Coordinate vehicle allocation, container pickup and delivery, dispatching, and trip execution.
- Ensure timely vehicle placement and availability according to client requirements and operational schedules.
- Monitor ongoing trips from vehicle assignment until successful delivery and completion of all required documentation.
- Coordinate with port personnel, drivers, transport vendors, operations staff, and other relevant stakeholders to resolve operational issues.
- Manage delays, vehicle shortages, missed appointments, port congestion, and other operational challenges.
- Ensure proper handling of shipping documents, manifests, delivery orders, proof of delivery (POD), and other required paperwork.
- Monitor daily operational activities and ensure all trips and related information are accurately recorded in the company's system.
- Ensure compliance with applicable port regulations, client requirements, company procedures, and transportation safety standards.
### 2. Vehicle Sourcing and Vendor Management
- Actively source and arrange suitable vehicles, trucks, trailers, and container transport units to meet client demand.
- Develop and maintain a strong network of transport vendors and subcontractors.
- Negotiate competitive transportation rates with vendors while maintaining required service quality and profitability.
- Ensure vehicle availability for both regular and urgent operational requirements.
- Verify vehicle suitability, availability, documentation, and vendor readiness before assigning transportation jobs.
- Maintain an updated database of approved vendors, vehicle capacities, availability, rates, and contact details.
- Monitor vendor performance, including punctuality, reliability, pricing, documentation, and service quality.
- Identify alternative suppliers and backup vehicles to minimize operational disruptions.
- Coordinate with procurement and management to ensure vehicle sourcing costs remain within approved budgets.
### 3. Client Relationship and Account Management
- Serve as the primary operational point of contact for assigned clients.
- Maintain professional relationships with shipping lines, freight forwarders, logistics companies, importers, exporters, and other port-related customers.
- Understand client requirements and ensure transportation services meet agreed service levels.
- Handle client inquiries, complaints, escalations, delays, and urgent transportation requests promptly and professionally.
- Provide regular updates to clients regarding vehicle availability, container status, delivery schedules, and operational issues.
- Conduct client meetings and site visits to strengthen relationships, identify service gaps, and improve customer satisfaction.
- Identify opportunities to increase business volume, secure additional transportation requirements, and expand existing client accounts.
- Coordinate with the sales team regarding quotations, pricing, new business opportunities, contract renewals, and additional client requirements.
- Ensure commitments made to clients are communicated clearly and fulfilled by the operations team.
### 4. Revenue, Cost and Profitability Control
- Monitor daily, weekly, and monthly port operations revenue, trip volumes, transportation costs, and gross profit.
- Ensure every trip is priced appropriately and vendor costs are controlled within approved limits.
- Identify opportunities to improve margins through vendor negotiations, better vehicle utilization, and operational efficiency.
- Monitor client billing requirements and ensure supporting documents are submitted on time.
- Follow up on missing PODs, manifests, trip records, and other documents required for invoicing.
- Report revenue performance, operational costs, outstanding issues, and profitability to senior management.
- Work toward assigned monthly revenue, volume, and profitability targets.
### 5. Team and Operational Coordination
- Supervise and coordinate port operations staff, dispatch personnel, field coordinators, and other assigned team members.
- Allocate responsibilities and ensure proper follow-up of daily tasks.
- Establish clear communication and escalation procedures between port staff, office operations, vendors, drivers, and clients.
- Monitor staff attendance, productivity, reporting, and operational discipline.
- Conduct regular operational meetings and provide guidance to the team to improve performance.
- Ensure unresolved operational issues are escalated to senior management promptly.
- Coordinate with sales, procurement, finance, and other departments to ensure smooth service delivery.
### 6. Reporting and Performance Monitoring
- Prepare daily operational reports covering completed trips, pending movements, vehicle availability, delays, and operational issues.
- Maintain accurate records of trip volumes, vendor rates, client requirements, revenue, and operational expenses.
- Prepare weekly and monthly performance reports for management.
- Track key performance indicators, including on-time vehicle placement, trip completion, vendor reliability, client satisfaction, cost control, and profitability.
- Develop and implement improvements to reduce delays, avoid unnecessary expenses, and increase operational efficiency.
- Ensure accurate and timely updates in the company's operational management system.
## Qualifications and Requirements
- Proven experience in port operations, container transportation, logistics, or transportation management.
- Previous experience in a supervisory or managerial role within the transportation or logistics sector.
- Strong knowledge of port-related transportation procedures, container movements, and shipping documentation.
- Demonstrated ability to source vehicles and build relationships with transport vendors.
- Strong client-handling, negotiation, communication, and problem-solving skills.
- Ability to manage multiple operational requirements under pressure and make timely decisions.
- Commercial awareness and the ability to manage transportation costs and profitability.
- Good knowledge of Microsoft Excel and operational reporting systems; experience with ERP systems is an