- Welcome and greet hotel guests and spa visitors professionally.
- Manage spa appointments, bookings, cancellations, and reservations.
- Answer telephone calls and respond to guest inquiries.
- Explain spa treatments, services, packages, and prices to guests.
- Coordinate with spa therapists and other hotel departments.
- Maintain guest records and appointment schedules.
- Handle payments, billing, and receipts accurately.
- Ensure the spa reception area is clean, organized, and welcoming.
- Handle guest complaints professionally and refer issues to the Spa Manager when necessary.
- Maintain guest confidentiality and provide excellent customer service.
- Promote spa services and packages to increase revenue.
- Follow hotel standards for grooming, communication, and guest relations.
Required Qualifications and Experience
- Previous experience as a Spa Receptionist
- Good communication and customer service skills.
- Professional appearance and a friendly attitude.
- Basic computer skills and knowledge of booking systems.
- Good English communication skills; additional languages are an advantage.
- Ability to handle appointments, guest inquiries, and payments.