• Configured call routing, IVR, and CRM integration to streamline workflows and migrated legacy
systems to cloud-based Wildix PBX, improving scalability.
• Skilled in Wildix administration, auto-provisioning, and security configurations and experience
with WebRTC, SIP trunking, and mobile/desktop apps (Wizyconf).
• Administration of Google Workspace, Azure, Windows server, Jira Service Desk, AWS Cloud,
Alibaba Cloud, Bitbucket, Figma, ZKT Devices
• Administration of Microsoft Office 365 workloads (Exchange Online, Share-point Online,
Microsoft Teams, One Drive for Business, Yammer)
• Administration Azure AD and performed user account management tasks such as creating new
accounts, and licenses, resetting passwords, and managing user permissions.
• Respond to support tickets and inquiries, providing timely and effective solutions to end-users.
• Proficient in managing and maintaining Digital Ocean cloud infrastructure, including server
configuration, deployment, and optimization ensuring optimal performance and reliability.
• Conduct regular system updates and patches, ensuring security and compliance with industry
standards.
• Provide support for end users experiencing problems with Office 365 applications and services.
• Deploy laptops to new users & manage users' mobile devices through MDM solutions (Microsoft
In-tune)
