IT Technician
Oktazone, Riyadh, Saudi Arabia 01/2024 - 01/2025
• Provided hardware, software and network support for users; resolved support tickets quickly
• Installed, configured and maintained CCTV systems (cameras, DVR/NVR, UTP cabling, remote
viewing)
• Pulled, arranged and tested UTP cables for network and CCTV points
• Managed Office 365 and Azure AD user accounts, licenses, passwords and permissions
• Deployed laptops and managed mobile devices through Microsoft Intune
• Supported VoIP/PBX systems (Wildix) and applied regular system updates and patches
IT Technician
K2X Tech Peshawar, Peshawar, Pakistan 08/2022 - 08/2023
• Repaired and troubleshot desktops and laptops with minimal downtime
• Fixed LAN, WAN and wireless network connectivity problems
• Pulled, terminated and arranged UTP cables; tested cable links with a LAN tester
• Installed Windows and macOS; set up printers, scanners and other peripherals
• Installed and maintained CCTV cameras and recording systems
IT Technician
Corvit System Peshawar, Peshawar, Pakistan 05/2021 - 06/2022
• First point of contact for all IT issues and requests
• Maintained LAN, PCs, printers, internet and network devices
• Arranged and labeled UTP cabling and patch panels; tested UTP connections
• Installed and checked CCTV and security camera systems
• Kept inventory of IT devices and applied company security requirements
SKILLS
• Hardware and software troubleshooting
• Network troubleshooting (LAN, WAN, Wi-Fi, VLAN)
• CCTV installation and maintenance
• UTP cable pulling, termination and testing
• TCP/IP, DHCP, DNS, VPN
• Cisco routers and switches
• Windows, Linux, macOS
• Office 365, Azure Active Directory, Google Workspace
• VMware, Hyper-V
• Microsoft Intune (MDM)
• Ticketing and user support