Results-driven Sales & Customer Service Professional with 8+ years of experience across retail, real estate, pharmaceuticals, and digital marketplaces. Experienced in indoor sales, customer service, lead generation, sales follow-up, customer relationship management, upselling, cross-selling, and achieving sales targets.I specialize in understanding customer needs, recommending suitable products and services, converting inquiries into sales, handling customer concerns, and building strong, long-term customer relationships. I am confident in customer communication, lead follow-up, maintaining customer records, and supporting daily sales and customer-service operations.Core strengths: Customer Service Indoor/Counter Sales Retail Sales Sales Support Sales Coordination Lead Generation CRM Sales Follow-up Upselling & Cross-selling Complaint Handling Customer Relationship Management Social Media Marketing Currently based in Riyadh, Saudi Arabia
PROFESSIONAL EXPERIENCE :
DEI (Digiphoto Entertainment Imaging)
11 mos
Guest Services Associate At Six Flags & Aquarabia Qiddiya City
Jan 2026 - Present 11 mos
Riyadh, Saudi Arabia
. Provide direct guest service and customer support across multiple attractions and photography locations within Six Flags & Aquarabia Qiddiya City.
. Manage the main photo retail counter and multiple sub-counters, assisting customers with inquiries, purchases, orders, and product collection.
. Recommend relevant photography products and services based on customer needs and preferences.
. Support retail sales, upselling, and cross-selling while maintaining a professional and customer-focused approach.
. Build positive relationships with guests through effective communication, product knowledge, and attentive service.
. Resolve customer questions and concerns efficiently while maintaining a high level of customer satisfaction.
. Coordinate with team members to maintain efficient counter operations and smooth guest flow during busy periods.
. Provide professional photography services while ensuring a positive overall guest experience.
Rahman Enclave
Assistant Manager
Rahman Enclave
Jun 2020 - Jul 2025 5 yrs 2 mos
Islāmābād, Pakistan
• Coordinated daily sales operations, customer inquiries, payments, service requests, and follow-ups to support smooth business activities.
• Managed regular communication and follow-ups with prospective and existing customers, supporting lead management, sales conversion, and customer relationship building.
• Assisted customers by identifying their requirements, providing relevant information, coordinating suitable solutions, and delivering effective customer service.
• Coordinated internal and external communications with management, sales team members, customers, suppliers, service providers, and other stakeholders.
• Supported sales team members with customer follow-ups, sales documentation, client communication, lead updates, and day-to-day sales coordination.
• Managed payment follow-ups, receipts, transaction records, and related financial documentation while maintaining accuracy and proper record keeping.
• Coordinated procurement of office supplies and operational requirements, including supplier communication, quotations, order follow-ups, and timely availability of required items.
• Coordinated office maintenance and facility-related requirements with relevant service providers and followed up to ensure timely resolution.
• Prepared sales reports, customer records, performance updates, and management reports on a quarterly and annual basis.
• Monitored sales activities, leads, customer updates, and performance data to support management with regular sales information and analysis.
• Supported lead generation through Facebook, Instagram, Zameen.com, Graana.com, and OLX, helping maintain a steady flow of customer inquiries.
• Provided after-sales support and coordinated solutions for customer concerns to maintain customer satisfaction and long-term relationships.
• Handled multiple sales, customer service, coordination, procurement, and operational responsibilities simultaneously while maintaining organization, accuracy, and timely communication.
Farhan Associates
Project Sales Executive
Farhan Associates
May 2019 - Nov 2019 7 mos
Islāmābād, Pakistan
. Coordinated day-to-day sales activities and customer inquiries for real estate projects, ensuring timely responses and follow-ups.
. Maintained regular communication with prospective and existing clients, providing project information, updates, and required assistance.
. Managed lead follow-ups and scheduled sales meetings with prospective customers.
. Maintained customer and lead information to support organized sales pipeline and follow-up activities.
. Coordinated client meetings, property/project visits, and related arrangements to ensure a smooth customer experience.
. Supported lead generation through social media and digital marketing channels, helping create new customer inquiries.
. Assisted customers throughout the initial inquiry and consultation process and provided after-sales follow-up and customer support.
. Coordinated with relevant team members to ensure customer requirements were communicated and addressed efficiently.
Zameen.com
Associate Project Sales
Zameen.com
Apr 2018 - Jan 2019 10 mos
Islāmābād, Pakistan
. Supported daily sales coordination and customer service activities, handling client inquiries and maintaining timely follow-ups.
. Maintained daily KPIs, customer interactions, lead information, and sales activity records using Propforce software.
. Coordinated with clients to arrange meetings, project visits, and follow-up activities based on their requirements.
. Provided customers with relevant project information and assisted with their inquiries throughout the sales process.
. Maintained accurate customer records and supported the team with sales reporting and performance tracking.
. Provided after-sales customer support, followed up on client concerns, and contributed to customer satisfaction and retention.
. Assisted in onboarding and training new team members on customer communication, daily processes, and system usage.
. Coordinated with team members to ensure timely completion of customer requests and smooth day-to-day sales operations.
. Prepared and maintained sales-related information for management review and supported the team in meeting daily performance objectives.
Howards Pharmaceutical
Sales Promotion Officer
Howards Pharmaceutical
Apr 2013 - Jan 2014 10 mos
Rawalpindi, Punjab, Pakistan
. Supported day-to-day sales activities, customer communication, and sales coordination to achieve monthly business objectives.
. Maintained regular communication with clients and supported customer inquiries, follow-ups, and relationship management.
. Assisted with lead generation and customer engagement through nationwide market visits and promotional activities.
. Coordinated sales-related activities and maintained accuracy thr
