• Act as the main point of contact for customers: handle client calls and emails, understand their needs and keep
them updated
• Receive enquiries and RFQs, then distribute and delegate them to the sales coordinators and procurement
team
• Plan daily work, set priorities and deadlines, and follow up with staff so quotations are sent on time
• Coordinate between sales, procurement (Saudi Arabia and India) and logistics, from enquiry to delivery
• Review quotations, prices and technical details before they are sent to customers
• Follow up on purchase orders, deliveries and customer payments
• Hold short daily meetings with the team and send a weekly report on enquiries, orders and pending work
• Handle customer complaints and resolve issues quickly and professionally
• Train and guide staff, and keep customer and order records up to date in Excel or CRM
