1. Provide technical support to end users for hardware, software, and IT-related issues.
2. Install, configure, and maintain computers, laptops, printers, and other IT equipment.
3. Troubleshoot Windows operating systems, Microsoft Office, and email applications.
4. Manage user accounts, permissions, and access through Active Directory.
5. Support Microsoft 365 applications, Outlook, and Exchange Online.
6. Configure and troubleshoot LAN, WAN, Wi-Fi, routers, and switches.
7. Diagnose network connectivity issues using ping, ipconfig, and other tools.
8. Perform system updates, antivirus checks, and routine IT maintenance.
9. Manage IT service requests, incidents, and technical documentation.
10. Ensure reliable IT operations and provide timely technical assistance to users.