Key Responsibilities
- Provide technical and after-sales support for instrumentation products and solutions.
- Follow up with customers after delivery, coordinate installation and commissioning support, and resolve service concerns.
- Identify opportunities for spare parts, maintenance contracts, upgrades, and replacement equipment.
- Conduct client visits, technical presentations, and product demonstrations.
- Prepare technical and commercial quotations in coordination with sales and service teams.
- Coordinate warranty claims, repairs, and technical clarifications with suppliers and manufacturers.
- Develop customer relationships and support marketing campaigns and lead generation.
- Maintain records of customer inquiries, service requests, quotations, and sales opportunities.
Requirements
- Bachelor’s degree in Instrumentation Engineering is mandatory.
- Relevant experience in technical sales, after-sales support, or marketing of instrumentation products.
- Knowledge of field instruments, measurement devices, control systems, and industrial applications.
- Ability to understand technical specifications and recommend suitable solutions.
- Strong communication, presentation, negotiation, and customer service skills.
- Proficiency in MS Office and CRM systems.