Experience:
- IT Support Engineer - Daikin Saudi Riyadh Company, Riyadh (Mar 2025 - Aug 2026)
- IT Support Engineer - AR Riyadh New Mobility (ANM), Riyadh Metro Package 2, Line 3 (Oct 2024 - Mar 2025)
- Computer Operator & System Administrator - GCMS Sangota, Solar Project (2023 - 2024)
What I do well:
- L1/L2 service desk support by phone, email and walk-in, tickets closed within SLA
- Active Directory and Microsoft 365: user accounts, permissions, mailboxes, password resets
- Network troubleshooting: LAN/WAN, Wi-Fi, TCP/IP, DNS, DHCP, escalation to infrastructure teams
- Endpoint care: Windows 10/11 setup and repair, antivirus, OS updates, backups
- Laptops, desktops, printers and peripherals; IT asset records and onboarding
Interested in growing into network security and cybersecurity (planning a Master's in Cyber Security).
Education: B.Sc. Software Engineering (University of Swat); IT Support Professional Certificate; Microsoft 365 Training.
Languages: English (professional), Urdu and Pashto (native), Arabic (basic).
Transferable Iqama, can join within one week, currently in Taif and ready to relocate anywhere in Saudi Arabia, open to shift work. Full CV with certificates available on request.
Contact: +966 50 369 7968 (WhatsApp / call) - [email protected]