- Provide technical support to employees, staff, and end users.
- Install, configure, and troubleshoot Windows operating systems.
- Manage computer hardware, printers, scanners, and other IT equipment.
- Troubleshoot LAN, WAN, Wi-Fi, and internet connectivity issues.
- Support Microsoft 365, Outlook, and Active Directory.
- Configure routers, switches, patch panels, and network cabling.
- Perform hardware maintenance and software installation.
- Assist with server room and data center IT operations.
- Troubleshoot network devices, RJ45 connections, and cabling faults.
- Maintain IT records, resolve technical issues, and ensure smooth daily IT operations.