Typical responsibilities include:
- Installation and commissioning: Help install, configure, and test instruments.
- Troubleshooting: Diagnose incorrect readings, signal failures, and equipment faults.
- Calibration and maintenance: Perform or coordinate calibration, servicing, and repairs.
- Customer support: Answer technical questions, handle complaints, and coordinate warranty claims.
- Training: Teach customers how to operate and maintain the instruments.
- Service sales: Prepare quotations for spare parts, repairs, upgrades, and maintenance contracts.
- Reporting: Prepare service reports and follow up until issues are resolved.