Administration (User Rights & Access Controls), VMware Virtualization basics.
Network Infrastructure: LAN, WAN, TCP/IP, DNS, DHCP, Cisco IP Phone maintenance, Network Cabling (Crimping &
Testing RJ45 connectors and IO Ports), Firewalls, Switches, Hubs, Routers, Access Points.
User Support & IT Operations: Level 1 & Level 2 End-User Support, Remote Helpdesk Tools (TeamViewer, Anydesk),
Outlook Configuration & Troubleshooting, IT Asset Management (Snipe-IT), Procurement Support.
Hardware & Peripherals: Advanced servicing, installation, and deployment of commercial Copiers, Printers, Desktop
PCs, Laptops, Mobile Devices, and Biometric Attendance Equipment.
Software Deployment: AutoCAD, Revit, Bricscad, ZWCAD, Microsoft 365 Enterprise Suite, Antivirus Security Suite
deployments, Operating Systems (Windows 10/11).
Soft Skills: Strong Problem-Solving under pressure, Customer Service Excellence, Time Management, Independent
Project Management, Rapid Adaptation to New Technologies.