Experience:
- IT Support Engineer - Daikin Saudi Riyadh Company, Riyadh (Mar 2025 - Aug 2026)
- IT Support Engineer - AR Riyadh New Mobility (ANM), Riyadh Metro Package 2, Line 3 (Oct 2024 - Mar 2025)
- Computer Operator & System Administrator - GCMS Sangota, Solar Project (2023 - 2024)
Skills:
- L1/L2 user support by phone, email and walk-in; tickets logged and closed within SLA
- Windows 10/11 installation, troubleshooting and repair; laptops, desktops, printers and scanners
- Active Directory and Microsoft 365: user accounts, permissions, mailboxes, licences
- LAN/WAN and Wi-Fi troubleshooting (TCP/IP, DNS, DHCP) with escalation to network teams
- SharePoint, SAP (SES) and EDMS user support; IT asset registers and new-staff onboarding
- Backups, antivirus and OS updates
Education: B.Sc. Software Engineering (University of Swat); IT Support Professional Certificate; Microsoft 365 Training.
Languages: English (professional), Urdu and Pashto (native), Arabic (basic).
Transferable Iqama, available to join within one week, based in Taif and ready to relocate anywhere in KSA, open to shifts.
Portfolio: https://karim-ullah.netlify ...
Contact: +966 50 369 7968 (WhatsApp / call) - [email protected]