Dedicated IT Support Specialist with a Bachelor’s degree in Computer Science and knowledge of IT infrastructure, networking, and technical support.
- Provide technical support to end users and employees.
- Troubleshoot hardware, software, and operating system issues.
- Install and configure Windows operating systems and applications.
- Manage user accounts and permissions in Active Directory.
- Support Microsoft 365, Outlook, and email services.
- Configure and troubleshoot routers, switches, and Wi-Fi networks.
- Understand DHCP, DNS, TCP/IP, LAN, and WAN networking.
- Maintain printers, scanners, computers, and office equipment.
- Perform system updates, antivirus checks, and basic security maintenance.
- Ensure smooth IT operations and minimize technical downtime.