- Provide technical support to employees and end users for hardware and software issues.
- Install, configure, and maintain Windows operating systems and computer systems.
- Troubleshoot desktops, laptops, printers, scanners, and other IT equipment.
- Manage Microsoft 365, Outlook, and user accounts through Active Directory.
- Configure and troubleshoot LAN, WAN, Wi-Fi, routers, and network switches.
- Support network connectivity, TCP/IP, DNS, DHCP, and VPN issues.
- Perform system updates, software installations, and routine maintenance.
- Monitor network devices, servers, and IT infrastructure performance.
- Maintain network cabling, RJ45 connectors, patch panels, and connectivity.
- Ensure IT security, data backup, system availability, and smooth daily operations.