IT Support Specialist | Technical Support | Hardware & Software Troubleshooting

IT Support Specialist with a Bachelor's degree in Computer Science and experience in technical support, IT infrastructure, and network troubleshooting. Skilled in Windows 10/11, Microsoft 365, Active Directory, hardware and software installation, and system maintenance. Experienced in troubleshooting computers, laptops, printers, email, and connectivity issues. Knowledge of networking concepts, including LAN/WAN, TCP/IP, DHCP, DNS, routers, switches, and Wi-Fi configuration. Capable of managing user accounts, configuring systems, installing software, and providing remote and onsite technical support. Familiar with IT asset management, data backup, antivirus, and security updates. Strong problem-solving, communication, and teamwork skills, with a commitment to maintaining reliable IT operations and delivering effective technical support.