Installed, configured, and maintained computers, printers, and IT equipment
Troubleshot LAN, WAN, and Wi-Fi connectivity problems
Supported users with Windows OS, basic Linux, and common applications
Assisted in configuring routers, switches, and basic firewall settings
Monitored network performance and reported issues to senior engineers
Resolved user issues via phone, email, and on-site support
Performed system updates, backups, and basic security checks
Created and maintained IT documentation and user guides
Escalated complex technical issues when required
