Industry: Hospitality / Front Office Operations
Job Summary:
We are looking for a well-presented, customer-focused Hotel Receptionist to join our Front Office team. The ideal candidate will be the first point of contact for guests, delivering a warm welcome while ensuring smooth check-in, check-out, and exceptional guest service in line with 4-star hotel standards.
Key Responsibilities:
Greet guests professionally and assist with check-in and check-out procedures
Handle reservations, room allocations, and guest inquiries efficiently
Provide accurate information about hotel services, facilities, and local attractions
Handle guest complaints politely and escalate when necessary
Answer phone calls, emails, and front desk correspondence
Maintain accurate guest records and payment transactions
Coordinate with Housekeeping and other departments to ensure room readiness
Follow hotel SOPs, cash-handling procedures, and front office policies
Maintain a clean, organized, and professional front desk area
Requirements:
Previous experience as a receptionist in a hotel (4-star experience preferred)
Good communication and customer service skills
Proficiency in English & Arabic (additional languages are an advantage)
Computer literacy; PMS experience preferred
Professional appearance and positive attitude
Ability to work shifts, weekends, and holidays
What We Offer:
Competitive salary
Duty meals and accommodation/transport (as per company policy)
Supportive and professional work environment
Career growth and training opportunities