Key Responsibilities:Operational Oversight:
Oversee day-to-day operations across all caf? branches.
Ensure compliance with health and safety regulations, food safety standards, and company policies.
Monitor inventory management and procurement processes.
Implement and maintain standardized operating procedures across branches.
Team Leadership & Staff Management:
Recruit, train, and mentor branch managers and staff.
Conduct regular performance evaluations and provide coaching for improvement.
Foster a positive, productive team culture across all locations.
Coordinate schedules and staffing plans to meet operational needs.
Customer Experience:
Ensure consistent, high-quality customer service across branches.
Address customer complaints and feedback promptly and effectively.
Support initiatives that improve customer engagement and loyalty.
Financial Management:
Set and monitor branch-level sales targets and budgets.
Analyze financial reports and implement strategies to increase profitability.
Control operational costs and optimize resource allocation.
Marketing & Business Development:
Coordinate local marketing strategies with corporate marketing team.
Identify opportunities for growth, new product offerings, or location expansion.
Build relationships with local communities to enhance brand presence.
Reporting & Compliance:
Prepare regular reports on sales, staffing, and operational issues.
Ensure compliance with labor laws and company standards.
Conduct regular audits and inspections.
Qualifications:
Bachelor’s degree in Hospitality, Business Management, or related field (preferred).
3–5 years of experience managing multiple food and beverage or retail outlets.
Strong leadership and organizational skills.
Excellent interpersonal and communication abilities.
Proficient in inventory, staff scheduling, and POS systems.
Ability to travel regularly between branches.
Key Competencies:
Leadership & People Management
Financial Acumen
Operational Efficiency
Strategic Thinking
Customer-Centric Approach
Problem-Solving & Decision Making
Job Type: Full-time
Job Type: Full-time
Experience:
operations manager: at least 5 years (required)
License/Certification:
driver license (required)
Work Location: In person