Assistant IT Manager / IT Lead
[email protected] +966 579049410 Riyadh, Saudi Arabia
Iqama: Transferable & Valid Immediately Available
PROFESSIONAL SUMMARY
IT professional with 7+ years of progressive experience managing end-to-end IT operations across hospitality,
retail, and corporate environments, including 3+ years in senior / lead capacity supervising junior technicians
and coordinating vendors. Hands-on background in managing hardware, networks, servers, and business
applications (hotel PMS, retail POS, and back-office systems), maintaining IT asset inventory and warranties,
implementing security controls, and developing IT policies, SOPs, and documentation. Skilled in incident
management within SLA-driven environments, IT project planning and delivery (deployments, infrastructure
rollouts, system upgrades), and ensuring stable, reliable IT services aligned with business needs. CCNA and
MCSA certified, with a BSc in Computer Science. Based in Riyadh with a valid, transferable Iqama —
immediately available.
CORE COMPETENCIES
IT Operations & Team Leadership • Hardware, Networks & Server Management • Business Applications
(PMS, POS, Back-Office) • IT Policies, SOPs & Process Improvement • IT Project Planning & Delivery •
Vendor Management & Contracts • IT Asset Inventory & Warranty Tracking • Security Controls & Risk
Mitigation • Incident Management & SLA • User Training & Support • Active Directory & Microsoft 365 •
Documentation & Reporting
PROFESSIONAL EXPERIENCE
Senior IT Specialist / Lead Logical Network Solutions Dec 2023 – Dec 2025
Dubai, UAE
• Served as senior point of contact across multiple client sites, supervising and mentoring junior
technicians and leading day-to-day IT operations and service delivery.
• Oversaw hardware, networks, servers, and system performance; ensured reliable connectivity and
stable server operations across client environments.
• Managed user accounts, permissions, and Group Policies in Active Directory and administered Microsoft
365 (Exchange Online, Teams, SharePoint, OneDrive).
• Led vendor management and procurement — hardware sourcing, service contracts, warranties, and
timely cost-effective delivery.
• Planned and executed IT projects including infrastructure deployments, IP CCTV and access control
rollouts, and system upgrades; defined milestones and monitored progress.
• Maintained IT asset inventory, software licenses, and warranty records, ensuring compliance and
supporting renewals and audits.
• Implemented essential security controls including anti-virus, patching, endpoint security, and access
management; identified and escalated operational IT risks.
• Developed and documented IT support procedures, SOPs, and troubleshooting guides; delivered basic
IT training to client staff on tools, systems, and applications.
• Managed incident logging and resolution within SLA-driven environments and prepared regular reports
for management review.
IT Support Engineer Emporium Mall May 2020 – Jun 2022
Lahore, Pakistan
• Managed day-to-day IT operations for a large multi-tenant mall environment, supporting staff, tenants,
and retail POS / back-office systems.
• Supported business applications including retail POS terminals, inventory and back-office systems;
coordinated with application vendors for issue resolution.
• Maintained Windows Server infrastructure, Active Directory user/group management, network
connectivity, and IP CCTV systems.
• Oversaw IT asset inventory, vendor coordination, and procurement for new stores and departments.
• Mentored junior support staff on recurring issues and standard operating procedures.
• Logged and tracked incidents through the helpdesk ticketing system, prepared support reports, and
documented resolutions.
IT Support — Hospitality Systems The Nishat Hotel Jan 2018 – Feb 2020
Lahore, Pakistan
• Supported hotel business applications including Property Management Systems (PMS) and POS,
ensuring 24/7 availability across all hotel departments.
• Maintained network connectivity, servers, desktops, printers, and guest-facing systems in a missioncritical hospitality environment.
• Installed and maintained IP CCTV and access control systems in line with hotel security policies and
operational SOPs.
• Coordinated with third-party vendors for hardware maintenance, service contract compliance, and
application support escalations.
• Documented technical procedures and resolutions to support consistent service delivery and staff
training.
TECHNICAL SKILLS
Leadership & Operations: Team Supervision & Mentoring, IT Project Planning, Vendor Management,
SOPs & Policies, IT Asset & Warranty Tracking
Business Applications: Hotel PMS, Retail POS, Back-Office Systems, Microsoft 365 Administration
Server & Directory: Windows Server 2016/2019, Active Directory, Microsoft Entra, Group Policy, Exchange
Online
Networking: LAN/WAN, Wi-Fi, Switches, DNS, DHCP, IP Configuration, Cable Patching
Security: Anti-Virus / Endpoint Security, Patching, Access Controls, Risk Identification & Mitigation
Hardware: Workstation & Server Deployment, Peripheral Support, Hardware Replacement
Security Systems: IP CCTV (Hikvision, Dahua), Biometric & Card-Based Access Control
Service Management: Helpdesk / Ticketing, SLA Management, Incident & Request Management,
Documentation & Reporting
Cloud (Basic): Microsoft Azure AZ-900, AWS Cloud Practitioner
CERTIFICATIONS & TRAINING
• CCNA — Cisco Systems (Cisco Certified Network Associate) — Network Management
• MCSA — Microsoft (Windows Server & System Administration)
• Azure AZ-900 — Microsoft (Azure Fundamentals)
• AWS Cloud Practitioner — Amazon Web Services
• M365 Training — Microsoft (Exchange Online, Teams, SharePoint & Security)
EDUCATION
Bachelor of Science in Computer Science
Government College University, Faisalabad, Pakistan
LANGUAGES
English — Advanced (Professional Working Proficiency) Arabic — Intermediate (Conversational)