● Effectively managing the company chats, E-mails and calls
● Identifying and assessing customer’s needs to achieve satisfaction
● Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat, E-mails and Portal
● Offer support to the lead/client within the specified time frame
● Updating CRM and keeping records of all communications and actions taken
● Interact with other departments to solve inquiries raised by clients that require further investigation by sending tasks
● Follow up with clients and schedule callbacks to ensure optimum results and customer satisfaction
● Work independently and in teams
REQUIREMENTS:
● Proven customer support experience
● Experience/background in FX
● Native/ fluency in Arabic and English (at least B2 level), both verbal and written
● Proficiency in the use of Microsoft Office Word, Excel, Outlook
● Strong phone contact handling skills and active listening
● Ability to work under pressure and meet deadlines
● Excellent communication and presentation skills
● Flexible to work on 24/7 weekly rotating shifts (morning/ afternoon/ night).
