Key Responsibilities
Manage and coordinate daily office activities and ensure smooth office operations.
Maintain proper records of employees, clients, quotations, purchase orders, payments, invoices, documents, and correspondence.
Keep all company and project-related documents properly organized and updated.
Follow up with employees and departments regarding pending tasks, client requirements, and project-related actions.
Maintain a client requirements and action-tracking system to ensure all requests are addressed on time.
Record and follow up on client payments, outstanding amounts, invoices, and payment schedules.
Prepare daily/weekly action plans for pending issues and coordinate internally to resolve them.
Identify issues affecting clients or ongoing deals and coordinate with the relevant internal departments to find practical solutions.
Communicate with clients professionally regarding requirements, documents, payments, pending issues, and action plans.
Follow up with clients until issues are resolved and maintain clear communication throughout the process.
Support the sales team by following up on quotations, approvals, purchase orders, payments, and pending client requirements.